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Class Hours
Classes are 7.5 hours per day Monday to Thursday. The students receive 30 hours per week of didactic classroom instruction. In addition to classroom instruction the students must complete a Practicum period of 12 weeks.
The students have a winter and spring break, statutory holidays and one in-service day of no classes. Class may also be held off-campus for practical instruction and are supported by field trips and industry visits.
Instructors
Instructors are approved by the Department of Education, Private Career Colleges Division, to have the qualifications, education and experience to deliver the training materials in specific subjects.
Attendance
Students must not fall below 90% attendance or they will not be permitted to graduate. The Policies outline the penalties for late work, retesting, plagiarism and absenteeism.
Pass Mark
Students must obtain a passing grade, minimum in each module to qualify for graduation.
Instructional Methodology
The methods of instruction link the theory to the practice. The features of actual teaching and learning practices are delivered in classroom and in the work environment. Delivery of instruction can be in any of the following methods:
- Lectures presenting the factual information
- Lectures with discussion among the students allowing for clarification of issues, debate and challenge
- Expert guest speakers who bring the practical to the student
- Group or teamwork directed by the instructor/facilitator, allowing for full participation of the students
- Audio/visual delivery through instructional material
- PowerPoint presentations, overheads, videos, and audiotapes
- Role-playing allows a facilitator to set the stage with a life imitating scenarios and train the students how to react or conduct themselves in accordance within company protocols, ethics and the industry
- Studies, reports, papers all to factually research information and prepare the results for presentation
- Participate in seminars and field visits
- Language modules include oral examination in French and Spanish
- Certification in SuperHost
- Students will study operational side of travel and complete training in Apollo and Sabre
Professional Development
This module is designed to assist students in obtaining employment and how to become an effective employee. The student will prepare résumés, discuss and practice various interview techniques, identify time wasters and develop a strategy for time management. Stress is prevalent in the work environment therefore; students will analyze stress triggers and identify coping skills.
Introduction to Travel Counselling
By examining the history of tourism, destinations, documentation and travel insurance, this module prepares students to work as a Junior Level Travel Counsellor. Students will learn the functions of a travel agency and the role of travel counsellors, catering to the needs of all types of travelers.
Sales and Marketing
This module covers effective communication and interpersonal skills with sales preparation and telephone techniques. Students will learn market planning, target marketing and promotion. Role-play and self-evaluation exercises reinforce the concept of learning by doing.
Computer Applications
This module is designed for the student who is a novice user. It includes an examination of computer hardware and a discussion of computer viruses. The Windows environment is examined, including the use of file names, menus and dialogue boxes. Word processing and keyboarding are introduced. Students will require a speed of 45 wpm with 95% accuracy in order to graduate. Students are expected to practice throughout the whole program on their own time and timings will be administered throughout the academic year.
Conversational French and Spanish
This module concentrates on verbal skills and is oriented to helping students in travel and tourism improve their customer approach. Specific vocabulary, basic grammar and questions using simple verbs are taught to help the student understand the needs of French and Spanish speaking customers. Conversations through role-playing are a major part of this module.
International Geography
This module will study the map placements, major cities, climates, major attraction, lodgings, itineraries and airport codes for North & South America, Mexico, Caribbean, Asia and the South Pacific, Europe, Africa and the Middle East.
Tours and Accommodation
This module examines travel and pricing in brochures, enabling students to increase their ability to function as a travel counsellor. Students will inspect hotels; examine accommodations with a view to pricing for several types of accommodations
Ground Transportation
The student will study the rail travel in North America, Europe and Asia. They will learn to read schedules and the procedures for selling and issuing documents for various rail travel itineraries. In addition, students will study car rental procedures and motor coach tours for North America and Europe.
Cruises
This module examines the gross registered tonnage, passenger ratios and itineraries of cruise ships. The pricing of cruises is studied.
Tariffs and Ticketing
This module introduced students to airline terminology and basic fare calculation. Other topics studied by the students include: tariff displays, fare rules, domestic itineraries, tax calculation, the official Airline Guide, basic airline ticketing and ticket entries. Students will study excursion fares, international fares including mileage calculations, circle trips, and ticketing restrictions.
Sabre System
This is a computerized module where students will study basic Sabre entries. City pair availability, selling from availability, fares and building a passenger name records are covered. Students learn indexes and encoding and decoding procedures.
Apollo Reservation System I
This is a computerized module in which students will perform basic information retrieval, display and sell from city pair availability and build a passenger name record. Other topics studied include: status codes, seat assignments and queue access.
Apollo Reservation System II
In this computerized module, emphasis is placed on vehicle and hotel reservations. In addition, topics to be studied include car and hotel availability, quotes and selling from availability. Students will learn the importance of using advanced modifiers.
Apollo Reservation System III
The topics to be studied in this computerized module include North American and International Tariffs, dividing passenger name records, basic and dollar saver pricing and optional fare modifiers.
FAM Trip
Students will take a FAM trip. The purpose of this trip is to give the students first hand knowledge of international travel, resort destinations and tourist attractions.
Practicum
To be eligible for the 396-hour field training, students must pass all module subjects with 60% and have successfully completed all certification programs. Field training is mandatory for successful completion of the Travel Program.
This Level II endorsed Travel Program is recognized by the travel industry to be equivalent to 24 education credits toward the ACTA/CITC Canadian Educational Standards System.
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